Refund & Returns Policy
Bulk export transactions · International trade compliance · Transparent resolution process
1. Nature of Business
Asian Import & Export Co., LLC operates strictly as a B2B wholesale and international export supplier. All transactions involve bulk orders, pallet shipments, or full container loads (FCL). We do not operate as a retail seller.
2. Order Confirmation & Finality
All orders become legally binding upon:
- Proforma invoice acceptance
- Signed agreement (if applicable)
- Advance payment confirmation
Once production, sourcing, or container booking begins, cancellations may not be permitted.
3. Inspection & Quality Assurance
Pre-Shipment Inspection
Buyers are encouraged to conduct third-party inspection prior to shipment. Once goods pass inspection and shipping documents are issued, the shipment is considered accepted.
Post-Arrival Claims
Any claim regarding quantity discrepancy or manufacturing defect must be submitted within 5 business days of cargo arrival.
- Photographic evidence
- Container seal details
- Inspection report (if available)
- Written description of issue
4. Refund Conditions
Refunds may only be issued under the following circumstances:
- Verified manufacturing defect confirmed by independent inspection
- Significant quantity shortage proven by official port report
- Failure to ship goods due to supplier-side error
Refunds will not be granted for:
- Market price fluctuations
- Customs delays beyond our control
- Improper handling after delivery
- Change of business decision by buyer
5. Refund Method
Approved refunds will be processed via the original payment method:
- Bank wire transfer
- Letter of Credit adjustment
- Trade settlement agreement
Processing time: 7–21 business days depending on banking channels.
6. Returns Policy
Due to the nature of international container shipping, physical returns are generally not feasible. In rare approved cases, return shipping costs are the responsibility of the buyer unless otherwise agreed in writing.
7. Force Majeure
We are not liable for delays or losses caused by events beyond our reasonable control, including but not limited to port congestion, customs inspection, natural disasters, geopolitical restrictions, or carrier disruptions.
8. Dispute Resolution
All disputes shall first be resolved through mutual negotiation. If unresolved, disputes may be settled under mutually agreed international trade arbitration procedures.
9. Contact for Claims
For refund or quality-related claims, contact:
Asian Import & Export Co., LLC
16192 Coastal Highway, Lewes, DE 19958, USA
Support Phone: +1 (437) 900-3996